DOVER, UK – December 20, 2025 – Thousands of holiday travellers attempting to begin their Christmas getaways are facing severe disruption and lengthy queues at the Port of Dover, as a technical failure in French border IT systems has crippled processing times. Families hoping for a festive break are now stuck in gridlock, with wait times extending to several hours and warnings issued for further delays throughout the weekend.
The chaos erupted early this morning when a critical malfunction in the French policing systems (PAF) used to process passports at the border checkpoints caused a dramatic slowdown. While the British side of the port is operating normally, the French “juxtaposed controls” stationed in Dover are unable to process vehicles at their usual rate.
“Exceptional Disruptions” and Unforeseen Delays
Ferry operators, including P&O and Irish Ferries, have been forced to cancel sailings and warn passengers to expect “exceptional disruptions.” Traffic management systems are in full effect, with lorries being held on the A20 and tourist traffic directed to holding areas, but the sheer volume of vehicles is overwhelming local infrastructure.
“We sincerely apologise to all our passengers caught in these unforeseen delays,” said a spokesperson for the Port of Dover. “The issue lies entirely with the French border IT systems, which are experiencing a technical failure that is severely impacting processing speed. We are working closely with our French counterparts and ferry operators to manage the situation and keep passengers moving as quickly as possible, but significant delays are unavoidable.”
Motorists are being advised to check with their ferry operator before travelling and to carry essential supplies, including food, water, and warm clothing, especially for those travelling with children.
Echoes of Past Disruptions
The incident evokes painful memories of previous major delays at Dover, particularly during peak holiday periods and immediately following Brexit. However, this particular disruption is attributed to a technical fault rather than increased checks, highlighting the fragility of digital border systems.
Local police forces are on site to manage traffic flow and ensure public safety, but the congestion is already having a ripple effect on surrounding roads in Kent.
With just days to go until Christmas, and a surge in passenger numbers expected to continue through the weekend, the IT failure has created a logistical nightmare for travellers and port authorities alike. Efforts are underway on the French side to rectify the technical issues, but there is no clear timeline for when normal service will resume, casting a shadow over the start of many families’ Christmas celebrations.
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